Delivery Infomation
Postage Estimates
Below are some rough postage prices for orders. Please note these are subject to change, and are only a rough guide. For more accurate postage estimate please use the Postage
UK Standard
£4.95
From
UK Next Day
£6.95
From
Highlands / Islands
£12.99*
* Please note that Scottish Highlands and Islands post prices can vary wildly. Prices range from £8.99, up to £29.99, so please ensure you refer to the Postage Calculator at the basket for the lowest possible price.
General Information
Here at Modern Warrior we send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece.
We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays.
We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer. Orders which require custom intervention, such as: Workshop Service Jobs, and Defences checks may take longer to dispatch depending on the time required to complete them.
Please note that we use third party delivery services as our couriers. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required.
On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available. Such examples of this are usually caused by an item being found faulty before dispatch, or we are not satisfied with the quality of the item when inspected prior to dispatch.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 48 Hours for you to advise us of missing / incorrect items.
Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible and may also look to refund your postage charge in full.
Please note that if there is no-one available to sign for the delivery and the delivery fails on 2 or more occasions then additional charges may be incurred for any further delivery attempts.
Our couriers give the option to re-organise your delivery when you receive your tracking information. Please note that if you make use of such services we cannot be responsible for lost or stolen packages as this is a third party service.
Postage Speed and Costs
General Information
The cost of your delivery will be added to your Order Total, you will have the choice of UK Next Day, UK Standard, and EU Courier.
Please ensure that you select the correct option for your country to ensure that you order is not delayed. We reserve the right to adjust shipping methods and costs, we will hold your parcel and contact you should this be required.
Should we need to make any changes to the postage or address on your order we will contact you via Phone and Email.
Please ensure that you enter the correct details on your order, as once dispatched we may not be able to stop the delivery.
If we cannot find your postage address in our courier's database we will hold your parcel until we can get in touch via Phone or Email. If we cannot get hold of you we may either cancel the order or attempt to override the courier restriction and ship to the address you have provided on the order. Please note that in these cases we cannot be held responsible for any delay or failed deliveries.
Postage Service Types
Standard Service
2-5 Working Days
A Standard Delivery is available to all UK Mainlands locations, excluding the Scottish Highlands and the Channel Islands.
The cut off time for Standard Delivery is 2:45pm, so when figuring out the delivery date please add an additional day after this time. For a more accurate delivery time please use the Delivery calculator in the basket, or during the checkout process.
Unfortunately, we cannot offer the Standard Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Road and Sea.
Next Day Service
Next Working Day
Next Day delivery is available to all UK Mainlands locations, excluding the Scottish Highlands and the Channel Islands.
The cut off time for Next Day Delivery is 2:45pm, so please order well before to ensure that Next Day courier service can be dispatched. Standard Next day delivery is available for dispatch Monday to Thursday for the same week, with a latest delivery being on Friday.
If you require your package for the weekend ensure you order before 2:45PM Thursday, for delivery on Friday.
Unfortunately, we cannot offer the Next Day Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Road and Sea.
EU Courier / Highlands / Islands
3-5+ Working Days
EU Courier is available to all EU Mainland locations, including the Scottish Highlands and the Channel Islands.
Unfortunately, we cannot offer Faster Postage Options to the EU, Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Road and Sea. Typically expedited services travel by Air, with Airsoft products being restricted from these modes of transport.
Faster postage options do exist for these areas, but cannot include Airsoft Replicas, Battery, Aerosols, or Gasses of any kind, and are incredibly expensive.
Please note that EU delivery may be subject to a Fuel Surcharge, though very rare we will contact you if this is required.
1 - All postage services are considered Working Day Service, meaning that they will only be collected and delivered Monday to Friday, excluding Bank Holidays and Weekends.
2 - Orders which require manual intervention, such as Two Tone Orders, Workshop Jobs or Custom Work will require additional time. For a more accurate time please use the postage delivery calculator.
3 - Postage to the EU can vary depending on the location. Please use the postage delivery calculator for a more accurate time.
4 - Estimated Delivery time after dispatch. Most orders dispatched within 24hrs.
Courier Specific Information
UPS
You will receive tracking information when your order has been processed for shipping. Please note that UPS will make one delivery attempt to deliver your parcel.
If no one is available to receive the package at the address, then at the drivers discretion, the parcel will either be rescheduled for the next working day or sent to a UPS Access Point.
If the parcel is too large to be left at a UPS Access Point (eg a package containing a large plate carrier or replica) then it will be returned to the sender, in this case us, Modern Warrior.
It is the customers responsibility to check tracking, and if a parcel is taken to an access point it will need to be collected within 10 days.
Further delivery attempts may incur additional delivery costs.
For tracking information please see the UPS Parcel Tracking Page.
DPD
You will receive tracking information when your order has been processed for shipping.
Please note that DPD will typically only make one attempt to deliver your parcel to your requested address.
Unless the package is too large or you have set up alternate delivery options via the DPD website or tracking App, the standard process would be that if there is no one present to accept the parcel, at the time of the original delivery attempt, it will then be taken to a nearby DPD access point on the same day and you would then need to collect the parcel from this location. Information surrounding the delivery attempt and about collecting the parcel from the access point, including its location, will be available via the DPD Local tracking information provided to you. If the parcel is not collected from the access point within an appropriate period of time it will be returned to the sender, in this case, us, Modern Warrior.
Please note it is the customer's responsibility to check the tracking, and if a parcel is taken to an access point it will typically need to be collected within 10 days.
Further delivery attempts may incur additional delivery costs.
For tracking information please see the DPD Local Parcel Tracking Page.
Please note that it is possible for you to re-direct your parcel via the couriers tracking app or to set up a leave safe or leave with neighbour option. If you do so, we cannot be held responsible for any failed delivery or lost parcels as per the courier's terms and conditions.
Hermes
You will receive tracking information when your order has been collected and scanned at the local Hermes Depot processed for shipping.
Please note that Hermes will make up to three delivery attempts to deliver your parcel. If you miss a delivery then the courier will leave a calling card, and then attempt to re-deliver the next day.
If the parcel is not delivered after the attempts it will be returned to us.
Further delivery attempts may incur additional delivery costs.
For tracking information please see the MyHermes Parcel Tracking Page.
Please note that it is possible to re-direct your parcel via the MyHermes tracking page to a Neighbour. If you do so, we cannot be held responsible for any failed delivery or lost parcels.
Products with Special Postage Requirements
Airsoft Replica
Please note that we can only ship to the Name and Address which is featured on your supplied Defence submission.
This is to prevent people from using someone else's Airsoft Defence in order to game the system and purchase non two-tone Airsoft Replica
The only exception to the rule is that will send the package to your place of work, however we will contact you to ensure that the address is your place of work.
Spray Paint, Gas, Green Gas, Propane, Fuel and other Gas
Please note that due to limitations set in place by our courier we cannot send large quantities of flammable items via our standard postage options.
The large quantity restriction will typically only apply to Trade Orders, where you are ordering one box or more of Gas or similar flammable product.
Should your order exceeds the maximum quantity for restricted items we will contact you via Phone or Email to arrange any additional postage costs or specialised delivery service.
Pyrotechnics and other Explosives
Please note that we cannot Ship Pyrotechnics and other Explosive materials due to strict Rules set in place by our Courier Services. If you would like to purchase Pyrotechnics they are still available In Store.
Imports and Exports
Please note, it is the responsibility of the purchaser to ensure the legality of importation into their own country.
We have lots of experience with exporting around the world, and are familiar with most laws, though these could change at any time, so always check with your local authority before ordering.
If we spot a problem with your order which requires confirmation we will always hold the parcel, though we cannot accept or hold any responsibility whatsoever for goods ordered which are then seized by Customs Officials or Airport Authorities in the UK or any other Country.
If goods are seized, destroyed, damaged through inspection or confiscation in any instance, we accept no responsibility and will offer no form of refund, replacement or credit.
If the goods are returned to us by the seizing authority we will be able to refund you for the payment of the goods, but not the shipping costs, minus any fines, fees, or charges imposed by that authority for handling the return of the goods.
We will issue any refunds only once the products are received and checked by ourselves.
If you are worried about importing Airsoft Replica, Imitation Firearms or other items into your country please get in touch with us via our Contact Us Page.
Frequently Asked Questions
How can I contact you?
To get in contact with us please visit our Contact Us Page.
What is the cut-off point for next working day service?
The cut-off point for next working day service is 2:45pm, please order before this time to ensure we can process the delivery before our courier arrives.
Is Saturday delivery available?
We do not currently offer a Saturday service due to it not being a guaranteed saturday delivery, as well as the cost of the service. We may be able to organise a Saturday service should you be desperate, however we cannot guarantee the delivery. To get in contact with us please visit our Contact Us Page.
How do I track my parcel?
You will receive a Tracking Email from your selected Courier Service once the parcel has been collected from our Warehouse. If your parcel has not been dispatched within a timely manner please feel free to get in contact with us please visit our Contact Us Page.
Do you deliver to Northern Ireland / Scottish Highlands / Channel Islands?
Yes we do deliver to Northern Ireland, the Scottish highlands and offer limited deliveries to the Channel islands, however we cannot offer Next Day service to those locations and may require additional postage cost.
If an additional postage cost applies to your order we will contact you via your supplied phone number or email.
Please note that if the delivery location is outside of Mainland UK we cannot offer a Next Day Service.
Still Confused?
Feel free to get in touch with our dedicated Customer Services team via our Contact Us Page.