Delivery & Returns

Delivery:

We will endeavor to dispatch your package within 48 hours although at peak times this may take slightly longer. Orders for RIFs may take longer than 48 hours as we test and chronograph each rifle before shipping.

Our Chronograph is a SKAN Chronograph which is the only Home Office approved test, it is beyond reproach and all readings should be considered 99.5% accurate.

Our couriers only deliver Monday to Friday between the hours of 8am and 6pm (0800 - 1800 hours) except for local and national holidays. We do not directly control the couriers and we cannot obtain a specific delivery time from them. Delivery may be delayed by extreme weather and events and again is out of our control and accept no liability for delays caused by this.

Cost of Delivery:

The cost of delivery will be added to your order total. You can select your preferred method of delivery from the options displayed at the checkout. Please select the correct option for your country to ensure that your order is not delayed. We reserve the right to adjust shipping methods and costs but this is usually done in your favour and you will be informed by email.

In addition to this, if our courier cannot deliver goods to a premises and the goods are returned to Modern Warrior Ltd then the customer will be charged for the delivery back to Modern Warrior Ltd and then charged for a second delivery.

Important

All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged in anyway either refuse to accept delivery or ask the delivery person to check the contents with you. You should only sign for the goods if you are satisfied the contents are not damaged. In any other circumstances, please sign the package receipt as "not checked" or "damaged". If a customer fails to follow this and a package is signed for as received in good condition. We may find it difficult to claim compensation from the courier for you.

Standard UK shipping will be sent UPS, all Realistic Imitation Firearms will be sent this way without exception.

For heavy non RIF purchases, we use UPS.

We may opt to send orders by another courier of our choosing.

UK Mainland

Standard shipping 3-5 days (Max 20kg for non RIF purchases, 20kg max for RIF purchases.)

UPS £7.25

UK mainland Saturday delivery is £23.50 and should be ordered before 1pm on a Friday.

Northern Ireland, Inverness, Highlands & Islands prices may vary.

Near EU Shipping (up to 20kg) £13 - Applies to the Netherlands

Rest of Europe Shipping (up to 20kg) - Applies to Albania, Belarus, Bosnia & Herzegovina, Canary Islands, Croatia, Faroe Islands, Greenland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine 

United States (up to 10kg) UPS - £43

Delivery Schedule:

We will aim to despatch within 48 hours of receiving the order, if the order is received on a business day morning we will endevour to despatch it that day. Orders for RIFs may take 48 hours as we test and chronograph each rifle before shipping. Please bear in mind that we do not control the couriers, all courier deliveries will be Monday to Friday from 8:00am to 6:00pm. If you miss the delivery it may be returned to Modern Warrior Ltd. If you require a redelivery an additional payment for postage will be required.

Back Orders:

On the rare occasion that your item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy:

In the unlikely event that your new purchase is faulty then please contact Modern Warrior Ltd immediately (info@modernwarrior.co.uk) to discuss your problem.

THE RIGHT TO CANCEL

You have 14 days from the day after you received the goods to cancel this contract.
You do not have to give a reason.
You must inform us in writing if you wish to cancel.
You can complete and submit the model cancellation form below or any clear statement on our website via our contact us page and we will acknowledge receipt of it by email without delay.

You must send notice of cancellation before the 14 days have expired.

 

EFFECTS OF CANCELLATION

You will receive a refund of all payments including the basic costs of any delivery charges.
Unless you agree otherwise the refund will be by the same payment method. No fees.
We may make a deduction if the goods have lost value because you handled them more than was necessary to establish their nature, characteristics, and functioning.
However, if goods were supplied you will have to arrange their return to us not later than 14 days after your cancellation. The refund will then be made not later than 14 days after their return or evidence of their return, whichever is the earliest.

RETURNS FORM:









































To: Modern Warrior Ltd, Beeline House, 2 Seymour Road, Rainham, ME8 8PY

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods/supply of the following service ordered/received on (date)

Consumer(s) Name .........................................................................................................

Consumer (s) Address.....................................................................................................

Consumer (s) Signature...................................................................................................

Date.................................................. 

IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY

OUR ENGINEERS ARE ALL TRAINED TO UNDERTAKE REPAIR AND REMEDIAL WORK. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM US YOURSELF -DOING SO WILL INVALIDATE YOUR WARRANTY.

PLEASE OBSERVE ANY ADVICE GIVEN AT THE TIME OF PURCHASE CONCERNING BATTERY TYPES AND POWER AS USING AN INCORRECT BATTERY IN YOUR NEW AEG WILL INVALIDATE YOUR WARRANTY.

How do I get my Modern Warrior Ltd product repaired under its warranty?:

If a product proves faulty within the warranty period due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:

Conditions of the Warranty:

Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

Exclusions

Modern Warrior Ltd warranty does not include any the following:

-Anything that is against manufacturers guidelines

-Any transportation costs incurred in transporting the item back to us for repair.

-Any breakages as a result of accidental/negligent damage.

-Any routine maintenance required

-Any faults arising from misuse, including high voltage batteries and gas too powerful for the item.

-Any faults arising from any repairs not previously carried out by the Modern Warrior Ltd

-Any upgrades that have been installed in the product other than those done by the Modern Warrior Ltd engineers

-Any battery other than an 8.4v Nimh or 7.4V Lipo has been used unless the manufacturer specifically states the rifle is able to accept higher voltage batteries. 

-If a Gas Blow Back or Gas Non-Blow Back product is being covered under our warranty then our warranty will be void if the item has been used with a gas deemed too powerful for the conditions. 

-Any Feet Per Second (FPS) variance. This may be different from the indicated FPS as this is only a guideline.

-External damage or wear and tear.

-Damage caused to batteries from improper use

Your Modern Warrior Ltd warranty is also invalidated if:

The product has been altered or adjusted in any way from its original format, this includes all internal upgrades.

Any repairs or maintenance to the item(s) have been carried out by any non-Modern Warrior Ltd or other authorized personnel.

A fault has arisen from the use of poor quality sub-standard BB's

Gas deemed to powerful for the conditions has been used in Gas Blow Backs or Gas Non-Blow Back operated items.

All images on the website are as up to date as possible but occasionally manufacturers change colour schemes or designs slightly and images may be out of date. If in doubt please contact us to check that images are still up to date.

Modern Warrior Ltd reserves the right to change terms and conditions of our warranty from without notification or warning.

Returns form

No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.

Unwanted products must be returned to us within 14 days and must be "AS NEW", un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including manuals and free items.

Refunds may incur a restocking fee if the package is in a used state, for example, no box and or packaging.

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